Question 1

How quickly can you fix my broken springs?

Accepted Answer

In most cases, we can repair broken garage door springs within 2-4 hours of your call. We maintain a fully stocked fleet with springs for all major door sizes and brands. Our 2-hour response guarantee means a technician will be at your property quickly. Spring repairs typically take 30-60 minutes once we arrive. For emergency situations, we offer 24/7 service with no extra charges for nights or weekends.

Question 2

What causes broken springs in garage doors?

Accepted Answer

Garage door springs break due to several factors. The most common cause is normal wear—springs have a lifespan of approximately 10,000-15,000 cycles (one cycle = one open and close). For a door used 4 times daily, that's about 7-10 years. Other factors include rust from humidity, extreme temperature fluctuations causing metal fatigue, improper spring size for your door weight, and lack of maintenance. Cold weather is particularly hard on springs, which is why we see more breaks in winter. Regular lubrication and annual inspections can extend spring life significantly.

Question 3

Do you offer financing for new wood door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment. We offer flexible financing options through our financing partners with competitive rates. Options include 0% interest for qualified buyers on terms up to 18 months, and extended payment plans up to 60 months for larger projects. The application process is quick and can be completed during your free in-home consultation. Most customers receive an approval decision within minutes. We also accept all major credit cards and offer seasonal promotions that may include additional savings.

Question 4

What brands of garage doors do you install?

Accepted Answer

We're proud to install and service all major garage door brands including Clopay, Amarr, Wayne Dalton, CHI, and many others. We carry residential and commercial options in steel, wood, aluminum, and composite materials. Our showroom features samples of different styles so you can see and feel the quality before deciding. We can also special order custom doors for unique requirements.

Question 5

How long does a garage door installation take?

Accepted Answer

A standard garage door installation typically takes 4-6 hours. This includes removing your old door, installing the new door and opener, adjusting springs and tension, programming remotes, and a thorough cleanup. Complex installations or custom doors may take longer. We schedule installation appointments in advance and provide a specific time window so you can plan your day accordingly.

Question 6

Do you provide warranties on your work?

Accepted Answer

Absolutely! We stand behind every job with our comprehensive warranty coverage. All labor is covered by our 10-year workmanship warranty. Parts and doors are covered by manufacturer warranties, typically ranging from 1 year to lifetime depending on the product. Springs come with a 5-year warranty. We also offer extended warranty options for additional peace of mind. If any issue arises related to our work, we'll make it right—that's our absolute satisfaction guarantee.

Question 7

Is your company licensed and insured?

Accepted Answer

Yes, Garage Door Robersonville is fully licensed, bonded, and insured. We carry comprehensive general liability insurance and workers' compensation coverage. This protects you from any liability in the unlikely event of an accident on your property. All our technicians are background-checked, drug-tested, and factory-trained. We're also OSHA compliant, ensuring we follow the highest safety standards in the industry.

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